I'm Innovator, Leader, Achiever
Kartik G Rajan

Transforming Ideas into Impact – Your go-to expert for Project Management, Product Ownership, and Team Optimization

P.S. Website is under development 

About Me

A seasoned professional with 16+ years of experience in project management and support, known for driving growth and delivering results.

What I Bring to the Table
  • Project & Program Management (Agile, Scrum, SAFe)
  • Product Ownership (Lifecycle Management, Roadmaps)
  • Stakeholder Management (Conflict Resolution, Cross-Functional Collaboration)
  • Performance Optimization (Budgeting, Risk Assessment, Process Automation)
  • Customer Success (SLA Management, Incident Resolution)

Key aspect is to optimize workflows and deliver innovative solutions.

Professional Milestones:

Key roles at Samsung Research Institute, AutoRABIT, and more.

Landmark achievements like reducing MTTR by 70% and increasing customer satisfaction by 250%.

Core Values:
Collaboration, innovation, and customer success.

How I Can Help?

With 16+ years of professional experience into different domains and technologies, I bring bit of everything with perfection and excellence. 

Project Management & Agile Coaching

Managing projects using Agile, Scrum, and SAFe methodologies.

Coaching teams on Agile best practices and fostering continuous improvement.

Product Roadmap Development

Building & Executing strategic product roadmaps aligned with business goals. 
Prioritizing features & delivering on stakeholder expectations

Workflow Automation & Optimization

Designing and streamlining processes to reduce costs and increase efficiency. 
Identifying right automation tools and implementing best automation for scalable and sustainable operations

Working Process

Work Experience

Head of Support
2021-2024 (Samsung Ads)

Achieved 95% proactive issue detection and streamlined operations for cost reduction.

Ad Tech, Data, People, Incident management
Global Head of Support
2019-2021

Delivered 50% customer retention growth and implemented automation for 80% efficiency gains.

Salesforce, CI-CD, SFDC, People, Testing
Previous Roles
2008-2019

Progressive growth in technical and application support, product development, design, project management roles, showcasing a strong technical foundation.

Different roles

Stay In Touch

Reach out to explore synergies and make great things happen.

July 2026
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